Q: Phil, could you provide our readers with a brief introduction to KMC Solutions?
A: KMC Solutions USA (KMCS) provides unique, all-inclusive, end to end offshore build-out solutions to US Enterprises desiring to establish their own dedicated teams and operations in the Philippines. Previously called “Captive Operations”, and also known as “Shared Service Centers”, the primary terminology now used by the industry is “Global In-house Center” or GIC. Composed of a cross-cultural team of Filipinos, Americans, Australians, and Europeans who collaborate using years of industry and in-country experience, KMCS is positioned to guarantee a successful operational build out. We have assisted hundreds of companies to transition their services and establish their businesses in the Philippines.
Q: What are the advantages of the Global In-house Center Model?
A: For years, many enterprises have utilized an offshore delivery model for a variety of their services. The vast majority of organizations initially tested offshoring through a contract with a 3rd party offshore BPO, and many still have agreements with one or more such providers. While most have experienced positive results, many are shifting to a Global In-house Center to take advantage of the model’s additional benefits, which include:
• End to End Control of Full Cycle Service Delivery
• Enable Advanced or Mission Critical Core Services
• Significant Cost savings compared to Domestic or even 3rd party BPO Delivery Models
• Control of Confidential IP and Processes
• Internally Implement and Integrate Robotic Process Automation
• Improve Access to and Retention of High-Quality Skilled Talent
• Direct Control of Risk and Regulatory Compliance
Q: Can you give us more insights into your services?
A: KMCS’ services cover the comprehensive set of required functions for a US Enterprise to build a highly efficient, quality oriented, cost competitive GIC. Founded by a team of industry experts with extensive knowledge and hands-on experience required in key functional areas such as Consulting, BPO Services, Real Estate, IT, HR and Legal. Our turn-key methodology allows our clients to establish their operations with confidence.
Q: Who is your ideal customer and why?
A: Our client base ranges in size from fortune 50 to medium sized enterprises with one thing in common, the desire to manage cost while maintaining or improving quality of services delivered by establishing their own operation in the Philippines. Our model flexes to provide as much or as little support as required by our clients, from provision of facilities and IT support at a base level to providing fully trained and managed staff and the HR and other support services required to operate a team remotely in the Philippines.
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